''If you always do what you've always done, You'll always get what you've always got''

''If you always do what you've always done, you'll always get what you've always got''

DEBRA SEARLE MBE

One of my personal favourite sayings. Logical and to the point. I originally thought it was coined by Transatlantic solo rower Debra Searle, but have since seen the saying attributed to everyone from Henry Ford to Socrates. No matter! The saying is as relevant in business as it is in life.

No matter how good we are at anything there is room for improvement and we will not improve unless we tweak, change or totally overhaul the way that we have previously done things.

New year is traditionally the time of year that we make resolutions to be better than we have been. Whether by being fitter, healthier, nicer. The gyms and sports clubs do well out of it as do the smoking replacements and the clean living books.

In business we have an opportunity to look at the year that was 2012. To evaluate where we got it right or wrong and to make changes accordingly. Were there opportunities missed or not maximised? Are there areas of our service that we can improve on?

We will be doing this at Heffernan Tyres this week. Setting our direction for 2013 and ensuring the continued success of our business. We will almost certainly be broadening our service offer and growing our business significantly in 2013. We will be confident that we can achieve growth by being adventurous, trying new things and building on the services where we are already successful.
It is often prudent to change by increments. The famous JND(just noticeable difference). And just like our friend Monsieur Bibendum, in time you look back and hardly recognise yourself. Happy New Year!